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Refund and Returns Policy

UK Gift Store Refund and Returns Policy

At UK Gift Store, we are committed to providing our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we offer a straightforward Refund and Returns Policy to ensure your peace of mind.

1. Refund and Return Eligibility

1.1. Defective or Damaged Items: If you receive a defective or damaged product, please contact us within 2 days of delivery. We will offer a full refund or a replacement.

1.2. Wrong Item Shipped: If you receive an incorrect item due to our error, please notify us within 2 days of delivery. We will either issue a refund or send the correct item.

1.3. Unsatisfactory Items: If you are not satisfied with your purchase and wish to return an item for any reason other than those mentioned above, please contact us within 7 days of delivery. In this case, you may be eligible for a refund, store credit, or exchange, depending on the situation.

2. Return Process

2.1. To initiate a return or refund request, please contact our customer support team.

2.2. When contacting us, please provide your order number, a clear description of the issue, and any supporting images, if applicable.

2.3. Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number if required.

2.4. Please ensure that the item is returned in its original condition, with all packaging and accessories included. We reserve the right to refuse returns if the product is not returned in an acceptable condition.

2.5. You will be responsible for return shipping costs unless the return is due to a mistake on our part (e.g., defective item or wrong item shipped).

3. Refund and Processing Time

3.1. Refunds will be processed within 7 business days of receiving the returned item or once the issue is resolved.

3.2. Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment method and bank.

4. Cancellations

4.1. If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but once the order is processed and shipped, it cannot be cancelled.

5. Contact Us

If you have any questions or need further assistance regarding our Refund and Returns Policy, please reach out to our customer support team.

UK Gift Store reserves the right to amend this policy at any time without prior notice. Please review this policy periodically to stay informed about any changes.

Thank you for choosing UK Gift Store. We appreciate your trust and look forward to serving you with top-notch products and customer service.

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