Customer Help
We're always here to assist.
Common purchase queries answered
Orders and Shipping
Your order will usually be with you in less than 7 days, however sometimes this may take up to 14 days
If your order is yet to be sent and you would like to change the shipping address, please contact us. Once the parcel has been collected, shipping addresses can’t be changed.
Please message us to track the status of your order
We ship to most countries worldwide.
Most multiple orders will be packaged together, however sometimes to save on postage costs, we may package items separately.
If you need to swap an item
Returns and Exchanges
If you are not happy with your purchase and wish to return an item, please contact us within 14 days from receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Please contact our customer support team to start the return process. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
Please contact our customer support team to start the return process. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.